Quality Management
UKAS Accredited Quality Management System ISO 9001: 2015
Innova’s ISO 9001 Quality Management Systems (QMS) is a fundamental part of our business and at the heart of everything we do. It helps us to focus on driving improvements by controlling quality in a systematic and planned manner.
Our quality management system complies with the BS EN ISO 9001: 2015 international standard and provides a comprehensive blueprint for customer focused quality management. We continuously monitor and manage quality of our products and services across our business and identify areas for improvement.
By running our operations to this standard we can demonstrate our ability to consistently supply products and services that meet customer, statutory and regulatory requirements.
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From our investment in highly skilled design, production and installation teams, cutting-edge CNC driven manufacturing facility to our process based quality management system, we achieve customer objectives by getting it right first time.
Your satisfaction is our priority
Innova’s quality assured processes and systems are regularly evaluated, enabling us to drive continual improvement throughout the business as well as guarantee customer service that’s second to none. Each product undergoes rigorous inspection to meet our high standards and your specification, ensuring excellence every step of the way.
We continuously monitor our staff’s performance against service level agreements and key performance indicators. Additionally we routinely conduct satisfaction surveys to gather client feedback, which we carefully review to enhance our services and ensure long-term customer satisfaction.
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